Privacy Policy

Effective date: 26 September 2025
Last updated: 26 September 2025

Introduction

Welcome to RasaMall. Your privacy matters to us. This Privacy Policy explains what personal information we collect when you use our website (https://rasamall.com) or our mobile apps, how we use and protect that information, with whom we share it, and the choices you have.

By using RasaMall, you agree to the collection and use of information described in this policy.

1. Information We Collect

We collect personal information you provide directly and information we collect automatically when you use our Services.

1. Information you provide
   – Account details: name, email address, phone number, password.
   – Contact & shipping information: billing and shipping addresses.
   – Order information: items purchased (e.g., clothing size, model), order history, invoice details.
   – Payment information: payment method details necessary to process payments (note: full card data is not stored by RasaMall; payment processors store PCI-related data).
   – Communications: customer support messages, reviews, and survey responses.
   – Marketing preferences: newsletter or SMS opt-ins.
2. Information collected automatically
   – Device & usage data: IP address, browser type, device identifiers, pages visited, search queries, and interaction data.
   – Cookies and tracking: cookies, pixels, and similar technologies for functionality, analytics, and advertising.
   – Location data: approximate location inferred from IP address (exact GPS only if you enable it in our mobile app).
3. Information from third parties
   – Payment processors, couriers, identity verification providers, analytics services, and social networks (if you connect accounts).

2. How We Use Your Information

We use your information to:
– Process and fulfill orders, manage payments, and arrange delivery.
– Communicate order status, support requests, and service notices.
– Personalize your shopping experience and provide recommendations.
– Improve, test, and analyze our products, website, and services.
– Prevent fraud and secure our Services.
– Send marketing messages if you have opted in (you may opt out at any time).
– Comply with legal obligations and enforce our Terms of Use.

3. Legal Basis (where required)

For users in jurisdictions that require a legal basis for processing (e.g., EU/EEA), we process personal data based on: contract performance (order fulfillment), legitimate interests (service improvement, fraud prevention), consent (marketing), and legal compliance.

4. Sharing & Disclosure

We do not sell your personal information. We may share information with:
– Service providers (payment processors, hosting providers, couriers, analytics and marketing platforms) to perform services on our behalf.
– Third-party sellers: if you order from a third-party vendor on our marketplace, we share necessary information to fulfill the order.
– Legal requests: to comply with laws or respond to lawful requests from public authorities.
– Business transfers: in connection with a merger, sale, or acquisition — with notice to users where required.
We require partners to protect your data and use it only for permitted purposes.

5. Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, personalization, and advertising. You can manage cookie preferences through our cookie banner or via your browser settings. Disabling certain cookies may affect site functionality.

6. Data Security

We implement reasonable technical and organizational measures (encryption in transit, access controls, security reviews) to protect personal information. No online service is fully risk-free; if a security breach occurs, we will notify affected users and regulators as required.

7. Data Retention

We retain personal data only as long as necessary for business or legal purposes. Example retention guidelines (customize as needed for your jurisdiction):
– Account and order history: up to 7 years (for accounting/tax compliance).
– Support records: 2–5 years.
– Marketing consents: until you withdraw consent.
We will securely delete or anonymize data when no longer required.

8. Children’s Privacy

Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information promptly.

9. International Transfers

RasaMall may transfer personal data to service providers or affiliates in other countries. When transfers occur, we use appropriate safeguards (standard contractual clauses or other measures) to protect your data.

10. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:
– Access, correct, or update your personal data.
– Request deletion or restriction of processing.
– Port your data to another provider.
– Object to certain processing (including direct marketing).
– Withdraw consent where processing is based on consent.
To exercise rights, contact us at the address below. We may require verification before fulfilling requests.

11. Third-Party Links & Services

Our site may contain links to third-party websites and services. RasaMall is not responsible for third-party privacy practices. Review their privacy policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy Policy. When we make material changes, we will post the new effective date and, where required, provide additional notice. Please review this page periodically.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact:

Email: privacy@rasamall.com
Support: support@rasamall.com
Address: Germany